Service Policy
High quality, speed of response and the best team of specialists
Service is the central pillar on which our company and our teams are based. Brands and companies are only as good as the service they provide to their customers. Power All de Mexico services all the products it sells and is committed to its customers to keep qualified personnel and spare parts available to guarantee the best service in the shortest response time in the industry.
Service Policies
“To serve the customer 24 hours a day, 365 days a year.
“Immediate telephone response time, by request to telephone 9172-4906 / 07 and in the CDMX.
01(33) 3615-2152 / 3615-8128 in Guadalajara
01(81) 8315-2833 / 8315-2824 in Monterrey
01(999) 925-9031 / 925-1847 in Mérida
01(664) 626-2469 / 626-2471 in Tijuana
“You are required to have make, model, equipment serial number and capacity.
“It is required for the start-up of an equipment (Commissioning) that the electrical installation is completed.
“For warranty validation the equipment must not be handled by non-certified personnel.
“For equipment under contract and under warranty, services are 24 hours a day, otherwise from 8:30 am to 6:30 pm.
“For equipment under 6 KVA, the warranty must be requested to the plant. Plant: 11ª Cerrada de Sabino N° 9 Col. Atlampa, Cuauhtémoc, Mexico D.F. Tel. 01(55) 5541-3214 to 16info@power-all.com
TYPES OF POLICIES AND SERVICES
DIAMOND POLICY
This comprehensive coverage policy offers you: 7 x 24 hour service Scheduled preventive maintenance Parts and spare parts included Telephone counseling
GOLD POLICY
This limited coverage policy offers you: 7x24 Service Scheduled preventive maintenance Parts and spare parts included, except batteries and transformers Telephone counseling
SILVER POLICY
This limited labor coverage policy offers you two options: Option 1 7 x 24 hour service Scheduled preventive maintenance Parts and spare parts with charge Telephone counseling Option 2 Service 5 x 8 Scheduled preventive maintenance Parts and spare parts with charge Telephone counseling
